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Privacy Policy

Information We Collect

Personally Identifiable information that can be directly associated with an individual (such as name, email address, or telephone number), or information about activities directly linked to an individual (such as products and services you have purchased).

    Information provided to us directly

    You, or someone acting on your behalf, may provide information to us when you interact with us online and off line. For example:

    • We may gather such things as name, physical address, email address and phone number when you contact or communicate with us;
    • We may gather information such as the products and services you purchase,
    • We may gather user preferences, product interests, industry focus, community choices and other customer profile information when you register for an online account, subscribe to a newsletter, participate in communities or an event, program, class or promotion, or click on a URL.

    Information we collect through technology: Products and services

    Certain products and services you license, purchase or download from BeFreeTech may connect and transmit telemetry and system/product data to (or its authorized agents). This data may include, but is not limited to, system model, operating system, host ID and IP address.

    We use this information to tell you when updates and new product versions are available, provide agreed upon diagnostic, monitoring and management services, as well as enhance our products and services, and better communicate with you.

    Information we collect through technology: Online web technologies

    When you are on, we collect information about the pages you visit. Some web pages use cookies, web beacons and similar technologies to automatically collect information from you. When you visit the web site, we may send one or more cookies (small text files containing a string of characters) to your computer to uniquely identify your browser. We may use "web beacons" (electronic images also known as pixel tags or clear gifs) to recognize a cookie on your computer when you view or act upon a web page, an advertisement that we've placed on a third-party web page or an email we've sent.

    These cookies, web beacons and similar technologies enable us to collect certain types of information about your visit to 's web sites such as:

    • Internet Protocol Address;
    • Browser type;
    • Operating system;
    • Referring site (site you visited before coming to our site);
    • Date and time of visit;
    • URL of pages visited; and
    • Other browsing behavior, such as products and white papers downloaded.

    Most browsers allow you to remove and block cookies and web beacons. Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of 's web sites. You may also notice that you will be served only generic information not tailored to your specific interests.

    In addition, if you block cookies, you may not be able to use certain web site features or take full advantage of our offerings.

How We Use Information We Collect

We use info we collect only to conduct business, provide information and support for products and services, better understand your needs and interests, refine and develop our business, improve services, personalize communications and ensure a quality experience with . For example, we may use your information to:

  • Communicate, interact and build our relationship with you;
  • Contact you with relevant promotions and information about and affiliated third-parties;
  • Process, fulfill and follow up on transactions and requests for products, services, support, training and information;
  • Create and maintain an account and register products and systems;
  • Engage in market research;
  • Measure, analyze and improve our products and services, the effectiveness of our web sites, and our advertising and marketing;
  • Personalize content and advertising;
  • Help identify and communicate offers of products, programs and services that may be of interest to you;
  • Send "refer-a-friend" email on your behalf;
  • Consider your employment application;
  • Comply with legal requirements; or
  • Enforce conditions of sales and web site terms of use, and prevent fraud and other prohibited or illegal actives.

Our Commitment

We are committed to privacy and are actively involved in current industry initiatives to preserve individual privacy rights. Our privacy practices are constantly evolving to meet new requirements, standards, technologies and customer desires.

November 20, 2010


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